Flight tracking
The flight is tracked from 24 hours out until the service ends. Schedule and terminal come in early, then the gate and the belt as soon as they are known.
Example: AF007 · Arrival 10:45 · 25 min early · Gate K32 · Belt 30
Run your Meet & Greet operations in real time.
Asirem brings flight tracking, service progress and the state of your teams into a single view. Greeters accompany their passengers, the supervisor decides where to act.
A walkthrough built around your organisation and your operational journeys.
What Asirem covers
Asirem's key capabilities
Airport journey
Asirem knows the airport's journeys and adapts the steps to the case in front of you, whether that is a tight connection, a tax refund, a missing bag or a no-show.
Example: Arrival · Departure · Connection · Tax refund · No-show
Priorities and reassignments
If there is a delay, a tight connection or an overlap, Asirem flags the service to the supervisor. If a reassignment is needed, the system suggests a suitable greeter. The supervisor decides.
Example: High priority · 35 min delay · Suggestion: reassign to Nadia
Field incidents
A greeter reports an incident in the airport and the information becomes visible to the other services affected. Teams know what is waiting for them before they get there.
Example: Border police slowed at Terminal 2E · 4 services affected
The field, live
The greeter confirms a step on their phone and it lands on the supervisor's screen. An instruction changes on the supervision side, the phone already has it.
Service history
The supervisor reads back how a service went, with the time of every step.
Example: 10:45 On-block · 10:53 Met PAX · 11:10 Border police · 11:42 Closed
La Tour
Three ways to follow the day
Move between service details, progress and the day's timeline, depending on what you need to follow.
What operations really look like
The schedule organises the services, but never shows how they actually run.
However well prepared, a day of operations reshapes itself at the pace of an airport. Disruptions pile up, services overlap and visibility disappears as soon as operations start.
Nearly one European flight in four arrives more than fifteen minutes late.
EUROCONTROL, European Aviation Overview 2025.
The field goes dark
Supervisors have to call the greeters to find out where they stand in the passenger journey.
Disruptions scatter the information
Delays, gate changes and no-shows add up and blur the tracking.
The service becomes hard to evidence
Retracing how a service went means cross-checking several sources.
A schedule says what should happen. Asirem shows what actually happens.
Born in the field
Greeting has always worked with other people's tools.
The schedule lives in a spreadsheet. Coordination happens in a consumer messaging app. Tracking runs on applications designed for other trades, repurposed for lack of anything better.
Those tools help, but none of them knows what a passenger service involves, the tax refund, check-in, border police, security, baggage or a no-show.
Asirem came out of that observation, designed alongside experienced greeters (CDG / ORY).
It is operations software, built for airport concierge and Meet & Greet operations.
- The spreadsheetThe schedule is ready in the morning; the day contradicts it on the first rotation.
- The messaging appThe information exists somewhere, in one thread among many.
- An application built for another tradeDesigned to track journeys, it does not reflect the passenger's operational path.
The Asirem answer
Every deviation changes what comes next.
The greeter finds the planned steps for the service on their phone and checks them off as they go. The supervisor sees on their side where the handling stands.
The greeter focuses on the passenger. The supervisor keeps hold of the service.
- Service closedCDG · Terminal 2E · Gate K32
Arrival AF007
- 09:40Service preparedFlight, services and instructions gathered, greeter assigned.
- 10:20Flight 25 minutes earlyAsirem adjusts the operational time and warns the greeter.
- 10:45On-block arrivalGate K32, belt 30 announced for baggage.
- 10:53Passenger metThe greeter confirms the step from the floor.
- 11:10Border police clearedThe next step opens on its own.
- 11:18Bag missingThe greeter reports it, supervision sees it at once.
- 11:20Journey adaptedThe driver handover moves back and the rest of the service updates.
- 11:42Service closedHanded to the driver. The whole run stays timestamped.
What changes in operations
You see where to act as services run back to back.
A supervisor follows dozens of passenger services over a single day. They see the deviations early enough to settle them.
Handle the deviation before it reaches the passenger
Asirem flags a delay or a deviation as soon as it appears, and shows which services it affects.
Read a service and its flight at a glance
Flight time, gate, current step and assigned greeter fit on one screen.
Give the whole team one shared framework
Field and supervision follow the same steps and the same instructions, attached to the service they belong to.
Retrace exactly how a service went
Steps completed, incidents reported, instruction changes, notes and field records are timestamped, so a service can be retraced.
Operations you can measure
Completed services build a picture of the activity over time, beyond any single passenger service.
Which terminal concentrates your incidents
and for what share of your services
Share of servicesShare of incidents
When your reassignments pile up
across a typical day
Share of reassignments
What a long step costs
on the total duration of the service
Border police step under 20 minBorder police step over 20 min
Sample readings on demonstration data. The operations Asirem records make these same analyses possible on your own activity.
Your data security
Your data stays partitioned, and sign-ins are logged.
A space of your own
Your data is partitioned from that of other organisations.
A log of sign-ins and rights
Sign-ins, role changes and session revocations are recorded, with who did them and when.
Data protection
An architecture designed to meet GDPR requirements and limit exposure of operational data.
Hosted in France
Operational data is hosted in Paris on Scaleway infrastructure.
Rollout
Live on the scope you choose.
Start with one terminal, one team or one range of services, then extend at your own pace. We configure Asirem around your journeys and support your teams in the field from day one.
From your organisation to your first passenger services on Asirem
- ScopingYour flows, your roles, your clients and the disruptions you hit again and again.
- ConfigurationYour journeys, instructions and business rules set up in Asirem.
- Go liveYour greeters work on Asirem from the first passenger services, with our team alongside them.
- ExtensionExtend Asirem to new teams, services, clients or airports as your organisation takes it on.
See what real-time supervision changes.
Show us your organisation, your journeys and your operational constraints. We show you how Asirem handles them.
Or write to us directly: contact@asirem.aero